Refund policy

Returns & Refunds

We want you to love your Viorella piece. If it isn't right, you can return it within 30 days.

RETURN WINDOW

You can request a return within 30 days of the delivery date. This applies to every country we ship to.

RETURN CONDITIONS

  • Items must be unworn, unwashed and unaltered, in their original condition, with all original tags attached and in the original packaging.
  • To start a return, email help@viorellafashion.com with your order number and the reason for the return. We will reply with your return instructions.
  • Items sent back without an approved return request cannot be accepted.

ITEMS THAT CANNOT BE RETURNED

  • Items that have been worn, washed, altered or damaged after delivery
  • Gift cards
  • Items marked as Final Sale

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery at help@viorellafashion.com with your order number and photos. We will send a replacement or issue a full refund at no cost to you.

RETURN SHIPPING

Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. We do not charge a restocking fee. Original shipping charges are non-refundable.

REFUNDS

Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it may take a few extra days for the refund to appear on your statement.

EXCHANGES

We do not offer direct exchanges. If you need a different size or colour, please return the original item and place a new order.

Viorella is operated by FW Digital Business LLC, 412 W 7th St Ste 1065, Clovis, NM 88101, United States.