Shipping policy
Shipping Policy
Every Viorella order ships with tracking, so you can follow your package from our warehouse to your door.
WHERE WE SHIP
We ship to the United States, Canada, the United Kingdom, most of Europe, Australia, New Zealand and Japan, as well as selected countries in the Middle East, Asia, Africa and Latin America. If your country is available, you will be able to select it at checkout.
ORDER PROCESSING
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). As soon as your order ships, you will receive an email with your tracking number.
DELIVERY TIMES (INCLUDING PROCESSING)
- United States, Canada, United Kingdom and Europe: 7–12 business days
- Australia, New Zealand, Japan and all other countries: 10–18 business days
Delivery times are estimates and are not guaranteed. Customs clearance, carrier delays and peak seasons can occasionally extend them.
SHIPPING RATES
- Standard shipping: $4.99 USD per order, to every country we ship to.
- Free standard shipping on all orders of $65 USD or more.
The final shipping cost is always shown at checkout before you pay.
DUTIES AND TAXES
Orders shipped to countries outside the United States may be subject to import duties and taxes charged by the destination country. Any duties or taxes not collected at checkout are the responsibility of the customer.
LOST OR DELAYED PACKAGES
If your tracking has not updated for 7 days, or your order has not arrived within the estimated delivery time, please contact us at help@viorellafashion.com with your order number and we will look into it right away.
INCORRECT ADDRESS
Please check your shipping address carefully at checkout. If you spot a mistake, email help@viorellafashion.com as soon as possible and we will do our best to update it before your order ships.
Viorella is operated by FW Digital Business LLC, 412 W 7th St Ste 1065, Clovis, NM 88101, United States.